Delivery & FAQs
Hello there! If your question is not answered here, please get in touch via the Contact page, thank you.
CURRENT DELIVERY RATES
- Australia: free shipping
- United States: free shipping
- Elsewhere: $35AUD flat rate orders < $300AUD, free for orders $300+
Prices are shown in AUD dollars and charged in AUD at checkout.
For customers outside Australia, there is a currency converter on the top right of each page. Please choose your currency and prices will show approximately in your currency instead. These are a general guide and can vary when converted at the time of purchase.
Australian orders: GST is included in the price.
Rest of the world: Please be aware that local duties and taxes, fees and charges might be incurred by you when your order arrives in your country. These are beyond our control, sorry. Please attend to any such fees promptly to avoid your order being turned around and returned to us. None of us want that to happen.
DISPATCH & DELIVERY
CUT-OFF DATES FOR PRE-CHRISTMAS DELIVERY (please note these are best estimates: delivery services might have unforeseen delays) ♥ Fine art prints: US Dec 8 -- AU Dec 10 (remote AU Nov 28) -- Rest of world Nov 23 ♥ Silk scarves/original works of art: US Nov 29 -- AU Dec 14 (remote AU Dec 1) -- Rest of world Nov 22 ♥
Luxury illustrated leopard silk scarves and original works of art: these are ready to go and dispatched within one business day of ordering.
Fine Art Giclée Prints: All fine art prints are printed especially to order. Please allow 3-5 business days for print processing by my fine art print specialists prior to dispatch, thank you. Australian print orders are shipped within Australia, US print orders are printed and shipped within the US, and all other print orders are shipped from Australia.
Custom pet and people portrait illustrations: Please refer to the item description and/or our email discussions for time frames.
How soon after dispatch will your order arrive?
All items that are sent from my studio in Brisbane, Australia, are sent carbon neutral via Sendle with tracking and non-contact delivery for peace of mind. You'll receive a tracking number when your beautiful package is on its way to you. For information on packaging/delivery sustainability, click here.
♥ Please be aware that these are best current estimates and depending on Covid-19 restrictions along the way, there could be unavoidable delays. Transport systems worldwide are strained at the moment. Thank you so much for understanding. I promise these beautiful pieces are worth waiting for. FINE ART PRINTS and CUSTOM ILLUSTRATIONS: Please add processing time as outlined above to the below delivery times.
- AU 3-7 business days
- US (prints - excluding limited editions) 3-15 business days (UPS / USPS)
- NZ 10-20 business days
- US (limited edition prints, originals, scarves), Canada, Mexico, Western Europe, Asia Pacific 21-28 business days
- Rest of the world 25-30 business days
Your happiness and satisfaction are very important to me. If you have any questions about the piece you're considering, please contact me before purchasing because refunds or exchanges are difficult due to change of mind. Artworks are delicate pieces and I need to ensure that the integrity of the piece is maintained. As I'm sure you will appreciate, returns are not possible for custom and original artwork pieces.
In the unimaginable event something arrives damaged or not as described and shown in the images in the product listing, please get in touch straight away (within 3 days of receipt) so I can make things right for you. Thank you!
Your happiness with your order is very important to me. If for any reason you're not 100% over the moon with your purchase, please get in touch with me straight away so we can discuss it - thank you.
All artworks are safely packaged to prevent damage in transit.
Some prints might be rolled and sent in a mailing cylinder depending on size. If so, gently unroll, keeping the artwork in its protective sleeve, and place under a flat weight for several hours. Rolling prints does not affect the printed surface or value of your print.
If having your piece custom framed (highly recommended to ensure maximum protection for your artworks), please leave the artworks in their protective sleeves for the framers to safely handle.
Framing and Hanging
Please use archival quality frames and guaranteed acid-free materials to prolong the life of your new artwork. Ideally, professional framing is recommended for ultimate care.
Please hang your framed piece away from direct strong light.
Proper TLC will help your beautiful artwork to last for many decades to come and even longer.
PASTEL FINE ART ORIGINAL WORKS ON PAPER Please take your valuable and irreplaceable art investment to a custom framer for their specialised TLC. They will use spacers to ensure the paper and pigments don't come in contact with the glass and any loose pigment particles fall behind the mat. This protects both artwork and framing.