::: We ship worldwide ~ site in AUD, please choose currency to display approximate pricing guide :::

FAQs

Hello, inquisitive one !  If your question is not answered here, please get in touch with me via the Contact page.  Thank you.

CURRENT POST & PACK RATES

Australia:  Flat rate $10

Rest of the world: Flat rate $15

This includes standard postal delivery.  Please get in touch if you'd like to add tracking and registration to your item for your peace of mind ~ thank you.

For original artworks and custom artworks, your works will be sent by post with signature required on delivery and tracking (limited) included for your peace of mind and mine.


PRICING, DUTIES & TAXES

All prices are AUD and are charged in AUD at checkout.  The currency converter on this site will give approximate conversions so that you have a general idea on what this will convert to after you've placed your order.  These are not exact.

Australian orders:  GST is included in prices sitewide.  We're in the process of transitioning so some product descriptions might say GST is excluded but rest assured, it is not. 

Rest of the world:  Great news: you'll be charged less than the pricing you see displayed here. 10% GST for Australian orders is included in the AUD prices you see throughout the site.  This will be removed from your order when you reach checkout and enter your address. 

However, please be aware that local duties and taxes, fees and charges might be incurred by you when your order arrives in your country.  These are beyond our control..

LEAD TIMES

These are expected lead times. If time is of the essence and you need something faster, please contact me prior to ordering so I can confirm if my current schedule will allow me to expedite your custom creation.  I'll do my very best!  These times are based on timely communication between us, which I will always guarantee from my side of things.

If you need something quickly, please browse the original artworks available in store for purchasing.  These are ready to go and dispatched within one business days of ordering!

Custom Portraiture and Commercial Custom Illustrations: discussions will commence via email within one business day.  From firming up the brief to providing the pencil drawing for approval, please allow 14-21 business days.  For completion after approval, please allow a further 10 business days for completion prior to dispatch.


Fine Art Prints All fine art prints are printed to order.  Please allow 3-5 business days for print processing by my fine art print craftspeople prior to dispatch.

TRANSIT TIMES FOR DELIVERY

Within Australia:  1-5 business days (ex Brisbane)

The rest of the world:  6 to 10 business days

HOW IS MY ARTWORK PACKAGED?

Snugly! Your A4 or A3 sized artwork is protected in an acid-free sleeve then enclosed in a rigid, tough envelope that can't be bent. In the case of cards and A4 size prints which are sent by standard post, I also place a message on the outside to please leave in a safe, dry place. 

A2 artworks are wrapped in acid-free tissue and gently rolled to go into a large tough cardboard mailing tube.  On arrival, please gently remove from the tube and unroll, keeping wrapped in the tissue. Place somewhere safe between a single layer of light magazines sufficient to provide a flat surface under and on top of the gently flattened print and allow to rest until it has eased flat.  Or take it straight to the framer and they will take care of it for you.

FRAMING RECOMMENDATIONS

Please use archival quality frames and materials to prolong the life of your new artwork.  Ideally, professional framing is recommended for ultimate care.

For optimal preservation of your artwork, please hang your framed piece away from direct strong light.

TEMPORARY TATTOOS

To apply your sparkly gold Shell Sherree temporary tattoo :

1. Skin should be clean, dry, and free of makeup.
2. Remove clear top sheet.
3. Press tattoo, design facing down, onto skin.
4. Hold wet cloth or sponge against back of tattoo. Press down and make sure to wet it thoroughly.
5. Wait 30 seconds, then gently peel off paper backing.
6. Gently rinse image with water for best effect.  Lightly pat dry.

To remove (if you must ...)

Take a strip of household ('sticky') tape and stick it over the edge of your tattoo. Rub it a little and peel it away. The longer the tattoo has been on the more tape you will need to fully remove it.  OR remove with soap and water and gentle but persistent rubbing.