Delivery & FAQs
Hello there! If your question is not answered here, please get in touch with me via the Contact page. Thank you for your support. Please stay home, stay safe, take good care of yourself and others.
Current Delivery Rates
- Australia: free shipping on all orders
- International: $10AU flat rate on all orders
Fine Art Prints and Gold Koala Temporary Tattoos are sent via Australia Post with standard shipping (no tracking or signature on delivery).
Luxury illustrated silk scarves and original artworks are sent with signature required on delivery and tracking (limited) included for peace of mind.
Covid-19 UPDATE: Standard shipping items are sent safely packaged and marked to Please Leave in a Safe, Dry Place. Registered items will be non-contact signature authorisation as handled by current safety guidelines. Delivery times are uncertain due to possible delays in various regions and extra load on freight systems and carriers. Please rest assured your items will leave us in a timely and safe fashion.
Pricing, Duties & Taxes
All prices are AUD and are charged in AUD at checkout. To make international shopping easier, there is a currency converter on this site. Please be aware these approximate conversions are a guide to what this will convert to after you've placed your order but these are not exact.
Australian orders: GST is included in all prices. We're in the process of transitioning so some product descriptions might say GST will be added at checkout but rest assured, it is not.
Rest of the world: Please be aware that local duties and taxes, fees and charges might be incurred by you when your order arrives in your country. These are beyond our control, sorry.
When will your beautiful Shell Sherree goodies be dispatched?
Luxury illustrated leopard silk scarves, original artworks, Gold Koala Temporary Tattoos: these are ready to go and dispatched within one business day of ordering.
Fine Art Prints: All fine art prints are printed to order. Please allow 3-5 business days for print processing by my fine art print craftspeople prior to dispatch, thank you.
How soon after dispatch will your beautiful Shell Sherree goodies arrive?
- Within Australia: 1-5 business days (ex Brisbane)
- The rest of the world: 6 to 10 business days PLEASE NOTE: DUE TO CURRENT WORLDWIDE CHALLENGES, delivery outside Australia could be delayed depending on inbound freight to your particular country and any local delays/restrictions currently set in place. We apologise that this is beyond our control.
Your happiness and satisfaction are very important to me. If you have any questions about the piece you're considering, please contact me before purchasing because refunds or exchanges are difficult due to change of mind. Artworks are delicate pieces and I need to ensure that the integrity of the piece is maintained. As I'm sure you will appreciate, returns are not possible for custom or customised pieces.
In the unimaginable event something arrives damaged or not as described and shown in the images in the product listing, please get in touch straight away (within 3 days of receipt) so I can make things right for you. Thank you!
All this said, if for any reason you're not 100% over the moon with your purchase, please get in touch with me straight away so we can discuss it - thank you.
How are my artworks packaged for safe transit to you?
Snugly! Your A4 or A3 sized artwork is protected in an acid-free sleeve then enclosed in a rigid, tough envelope that can't be bent. In the case of A4 size prints which are sent by standard post, I also place a message on the outside to please leave in a safe, dry place.
A2 artworks are wrapped in acid-free tissue and gently rolled to go into a large tough cardboard mailing tube. On arrival, please gently remove from the tube and unroll, keeping wrapped in the tissue. Place somewhere safe between a single layer of light magazines sufficient to provide a flat surface under and on top of the gently flattened print and allow to rest until it has eased flat. Or take it straight to the framer and they will take care of it for you.
What is Society6 and how are my orders there handled?
Society6 is a 'print to order' online store that supplies a beautiful range of art and merchandise created by independent artists and I'm proud to have my work represented there.
When you click a link to Society6 here on the Shell Sherree store site, you'll be taken to their site where you will order directly with them, and they will handle all aspects of your order including payment and customer service for that order. Average production times are 1-5 days with delivery times averaging a few days in the US and up to a few weeks elsewhere - with possible unavoidable delays at this present time due to worldwide restrictions/import processing delays.
What kind of framing is recommended for your gorgeous acquisition?
Please use archival quality frames and materials to prolong the life of your new artwork. Ideally, professional framing is recommended for ultimate care.
For optimal preservation of your artwork, please hang your framed piece away from direct strong light.
Personally, I love gilt, silver or pewter-look frames. My pieces also look stylish and elegant in ornate white frames, simple white frames and simple black frames. Glossy frames are less forgiving endurance-wise than matte frames, which you can easily touch up with a black or white charcoal pencil if they cop a scratch or knock.
How to you apply your Gold Koala Temporary Tattoos?
To apply your sparkly gold Shell Sherree temporary tattoo :
1. Skin should be clean, dry, and free of makeup.
2. Remove clear top sheet.
3. Press tattoo, design facing down, onto skin.
4. Hold wet cloth or sponge against back of tattoo. Press down and make sure to wet it thoroughly.
5. Wait 30 seconds, then gently peel off paper backing.
6. Gently rinse image with water for best effect. Lightly pat dry.
To remove :
Take a strip of household ('sticky') tape and stick it over the edge of your tattoo. Rub it a little and gently peel it away. Repeat until removed. Or remove with soap and water and gentle rubbing.